ACCOUNT SERVICES
Since MCG specializes in servicing department stores, we have separated our Sales and Account Services teams by retailer category. Each team specializes in a particular category, so that we deliver to you the expertise for products and placement. Our dedicated Account Services teams plan and coordinate a comprehensive retail merchandising, demonstrations, and in-store selling assistance. We also offer other services such as Shop installation, POP installment, and visual enhancement.
Listed below are specific services:
- Establish and maintain relationships with numerous men’s, women’s, children’s and home goods accounts and retailers
- Develop customized projects tailored to our clients specific needs
- Store lists
- Servicing guidelines
- Survey questions
- Compile weekly and monthly assessments of accounts
- Compile weekly and monthly assessments of accounts
- Analyze feedback from the merchandising team to provide clients with market intelligence
- Store observations
- Voids in product / assortment issues
- Success stories
- Pictures from major market areas
- Competition – best sellers, real estate, graphics
- Comments from store level
SPOTLIGHT NEWSLETTER
To
help provide our customers with the best possible service and
results,
Market Connect Group shines the Spotlight on one client every
month. We gather information given to us from our featured
client of the month, questions from the field and conglomerate them
to focus on creating stronger service. This informative newsletter is distributed to our team and posted to our web site. Our field team is encouraged to use this training tool to educate in store associates on our clients products and to increase sales within each door.
This tool has proven to be a great asset with the services we provide. Our workforce and store associates continuously show great interest in the Spotlight and are excited to learn about our clients.